This online book from the Commonwealth of Learning opens with a global overview of the multipurpose community telecentre movement and discusses the key issues of ownership, management, operational models and sustainability. There follows a series of case studies of telecentres drawn from Europe, North and South America, Africa, Asia and Australia.

The final chapters draw on the experiences, insights and findings of some of the world's leading experts in telecentres in regard to evaluation, teleworking, training telecentre managers and staff, and selecting and using technology.

The book is available in chapter files in .pdf format.