You can be too successful in your implementation of eLearning! Unanticipated surges in demand by learners and the business can broadside the training process. However, careful research and planning for implementing e-learning will assist with achieving performance improvement goals.

The implementation of an eLearning platform is hard work. The program of work includes analysis of business requirements, resolution of technical issues, selection of an appropriate learning management system (LMS), and vendor negotiations as well as rigorous management of multi-discipline teams through the implementation process.

This article discusses the change management issues encountered by ANZ and Telstra.