This article, by Ed Hootstein presents a model for an e-learning facilitator who "wears four pairs of shoes" - acting as

• instructor (consultant, guide, and resource provider ),
• social director (creator of collaborative environments ),
• program manager (director of the agenda ), and
• technical assistant (model of proficiency ).

It could be helpful to e-facilitators as a checklist of their capabilities.

Hootstein refers to Zane Berge's list of the primary primary instructional tasks of an e-learning facilitator: 

• provide information to help learners complete assignments
• suggest ideas or strategies for learning
• help learners connect content with prior knowledge.

He groups methods for achieving these tasks, under these headings:

• Fostering learner-centeredness,
• Structuring problem-based learning and authentic work.
• Providing informative feedback.

His conclusion is that "Steps should be taken to develop standards for facilitators' roles in developing and implementing quality e-learning programs. Defining the roles is a step towards that goal, in helping facilitators be more cognizant of their efforts."

Follow the link to the full article.